Kumo’s Corner: Return & Refund Policy

At Kumo’s Corner, we want you to be happy with your purchase. 

1. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Returns for Faulty or Damaged Items

If you believe an item you purchased from us is faulty, not as described, or damaged, please contact us immediately via the contact section of website. 

To process your claim, we will require:

• Proof of purchase (e.g., receipt, bank statement, or order confirmation).

• A brief description of the issue.

• Photographic evidence of the fault or damage.

Once assessed, we will offer a repair, replacement, or refund in accordance with your rights under the ACL.

We offer a change of mind return within 30 days of purchase, provided that:

• The item is in its original, unused, and re-saleable condition.

• The item is returned in its original packaging.

• You provide a valid proof of purchase.

• Items excluded from change of mind returns include: Pet Treats, Cat Litter. 

3. How to Return an Item

If you are returning an item, please reach out to us first so we can provide instructions.

• In-Store: If you are returning an item to our physical location, please bring your proof of purchase and the item in its original condition.

• Shipping Costs: For faulty items, Kumo’s Corner will cover the cost of return shipping. For change of mind returns, the customer is responsible for return shipping costs.

5. Refunds

If a refund is approved, it will be processed via your original payment method. Please allow  5-10 business days for the funds to appear in your account, depending on your financial institution.