Shipping policy

Thank you for shopping with Kumo's Corner. We are committed to delivering your purchases to you securely and
efficiently. This Shipping & Delivery Policy outlines our shipping regions, processing timeframes, associated costs, and
delivery protocols.
1. ORDER PROCESSING TIMEFRAMES
All orders placed through our online store are subject to a processing period prior to dispatch.
Standard Processing: Orders are processed within 1 to 3 business days (excluding weekends and Victorian public
holidays).
Peak Periods: During high-volume seasonal periods, promotional events, or product launches, processing times may
extend slightly up to 5 business days. We appreciate your patience during these times.
You will receive a confirmation email once your order has been successfully placed, followed by a separate notification
containing your carrier tracking information upon dispatch.
2. DOMESTIC SHIPPING RATES & DELIVERY ESTIMATES
We ship nationwide across Australia primarily utilising Australia Post and partner courier networks. Shipping fees are
calculated at checkout based on the delivery service chosen and the total weight or value of your order.
SHIPPING SERVICE ESTIMATED DELIVERY TIME COST
Standard Shipping (Orders under $100) 3 to 7 Business Days $9.95 AUD
Standard Shipping (Orders $100 and over) 3 to 7 Business Days FREE
Express Shipping (All Orders) 1 to 3 Business Days $14.95 AUD
*Note: Delivery timeframes are estimates provided by our couriers and commence from the date of dispatch, not the date
of order placement. Deliveries to regional, rural, or remote areas (including parts of Western Australia, Northern
Territory, and North Queensland) may require additional transit time.

3. INTERNATIONAL SHIPPING
Currently, Kumo's Corner operates and ships exclusively within Australia. We do not offer international delivery options
at this stage. Any updates to our shipping footprint will be formally communicated via our online channels.
4. TRACKING AND ORDER STATUS
Upon dispatch from our facility, your shipping notification email will include a unique tracking link. This link allows
you to monitor the live progress of your shipment via the designated courier portal. Please allow up to 24 hours from
receipt of the email for the tracking link to become active and populate carrier scan data.
5. DELIVERY CONDITIONS & AUTHORITY TO LEAVE (ATL)
To guarantee secure transit, standard shipments require a signature upon delivery. If you are absent at the time of
delivery, the carrier will leave a card detailing collection instructions from a local post office or distribution depot.
If you opt for "Authority to Leave" (ATL) during checkout or via the carrier tracking portal, you grant permission for the
package to be left unattended at your nominated delivery address. Please note that Kumo's Corner cannot be held liable
for any lost, stolen, or damaged items once the courier marks the package as successfully delivered under an ATL
arrangement.
6. INCORRECT OR INCOMPLETE ADDRESSES
It is the responsibility of the customer to ensure that the correct and complete delivery address, contact number, and
email are supplied at checkout. Kumo's Corner is not liable for orders delivered to incorrect addresses provided by the
buyer. If a parcel is returned to us by the courier due to an insufficient address, incorrect details, or non-collection from a
post office, a redelivery fee of $9.95 AUD will apply to reship the items.
7. DAMAGED OR LOST TRANSITS
If your order arrives damaged, or if tracking indicates it has been lost in transit, please contact us immediately. For damaged items, please retain all original packaging and provide photographic evidence within
48 hours of delivery so that we may lodge a formal claim with the carrier and arrange an expedited replacement or
refund in compliance with Australian Consumer Law.